Privacy Policy

Information We Collect

The information we gather depends on how you interact with our financial statement analysis services. Here's what we typically collect and why it matters:

Information You Provide Directly

Information Collected Automatically

When you use our website, certain technical information gets logged. This helps us keep things running smoothly and spot any issues:

How We Use Your Information

We're not in the business of collecting data for its own sake. Everything we gather serves a specific purpose related to providing and improving our services.

Information Sharing and Disclosure

We don't sell your personal information. Period. But we do share it in specific situations where it's necessary to provide our services or comply with legal obligations.

Service Providers

We work with trusted third-party companies that help us operate our platform. These include cloud hosting providers, payment processors, email service providers, and analytics tools. All these partners are contractually required to protect your data and can only use it for the specific purposes we've authorized.

Legal Requirements

Sometimes we're legally obligated to share information with government authorities, law enforcement, or regulatory bodies. This happens when we receive a valid court order, subpoena, or when we need to protect our legal rights or prevent harm.

Business Transitions

If tuvionthara is acquired by or merges with another company, your information would likely transfer as part of that transaction. We'd notify you before this happens and explain any changes to how your data is handled.

Data Security Measures

Protecting your information isn't just a legal requirement for us—it's fundamental to running a trustworthy service. Here's how we approach security:

No system is completely impervious to attacks, but we maintain multiple layers of protection and stay current with evolving security standards.

Your Privacy Rights

Australian privacy law gives you several rights regarding your personal information. Here's what you can do and how to exercise these rights:

1. Access your information: You can request a copy of the personal data we hold about you. We'll provide this within 30 days, usually in a portable format like CSV or PDF.
2. Correct inaccuracies: If something we have on file is wrong or outdated, let us know and we'll fix it promptly.
3. Request deletion: You can ask us to delete your personal information, subject to certain limitations (like legal retention requirements or outstanding transactions).
4. Object to processing: If you disagree with how we're using your data for a particular purpose, you can object and we'll assess whether we can accommodate your request.
5. Restrict processing: In some situations, you can ask us to temporarily limit how we use your information while we resolve a dispute or verify accuracy.
6. Data portability: You can request your data in a structured, commonly used format to transfer to another service provider.
7. Withdraw consent: Where we're processing data based on your consent, you can withdraw that consent at any time.

Cookie Usage and Tracking

Like most websites, we use cookies and similar technologies. These are small text files stored on your device that help us remember your preferences and understand how people use our site.

Types of Cookies We Use

You can control cookie settings through your browser preferences. Blocking certain cookies might affect your ability to use some features of our platform.

Data Retention

We don't keep your information longer than necessary. How long we retain data depends on its type and purpose:

When retention periods expire, we securely delete or anonymize your information so it can't be traced back to you.

International Data Transfers

Your data is primarily stored on servers located in Australia. However, some of our service providers operate infrastructure in other countries, which means your information might be processed or stored overseas.

When we transfer data internationally, we ensure adequate protections are in place through standard contractual clauses, adequacy decisions, or other approved mechanisms under Australian law. Countries where data may be transferred include the United States and members of the European Economic Area.

Children's Privacy

Our services aren't designed for children under 18. We don't knowingly collect information from minors. If you're a parent or guardian who believes we've accidentally collected information about your child, contact us immediately and we'll delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top of this page shows when we last revised the policy. We encourage you to review it periodically, especially before providing new personal information.

Complaints and Disputes

If you believe we've mishandled your personal information or violated your privacy rights, we want to know about it. Here's the process:

1. Contact our privacy officer at help@tuvionthara.com with details of your concern
2. We'll acknowledge your complaint within 7 days and investigate the matter
3. You'll receive a written response within 30 days outlining our findings and any actions taken
4. If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC)

The OAIC can be contacted at 1300 363 992 or through their website at oaic.gov.au. They provide a free complaint handling service for privacy matters.